This notice ( v10 ) is on behalf of INTERMODAL CARGO SOLUTIONS ( ICS ).
Once again we would like to express our thanks to all the Groupage Operators, Clearing Agents and Transporters who have made the switch to our Groupage Online Rapid Booking System (RBS).
Despite frequent requests for truckers to arrive on time and specifically the last appointment of the day, we continue to have truckers arriving just before close of business. We have to repeatedly explain why we cannot continue to accept this and make a final plea to truckers to observe the following as we don’t want to upset our clients/transporters.
- If you have the last appointment/booking for the day, we request for the transporter to arrive on time or preferably 30 minutes earlier. Late arrivals will be turned away by security at the gates after 3:30pm.
- We will no longer accommodate long haul vehicles/transporters collecting large loads late in the afternoon; collections will need to be done prior to 2pm.
- In order to accommodate all groupage collections within the allotted free storage period, we kindly appeal to customers to plan ahead and not leave cargo collections to the last free day/afternoon; specifically on Wednesdays and the last working day prior to weekends/public holidays.
- We will no longer be able to accommodate overtime work.
To assist in proactive preplanning, Clearing Agents and Transporters can receive immediate electronic notifications of container unpacks and thereafter book collection appointments in advance 24/7 by utilising the online tools on our ICS Website
We are adapting to the various challenges and thank you for working with us as we navigate these challenging times during COVID-19 pandemic.